“The Summit is fantastic! It challenges any business to investigate the current state of its customer service and promote new, innovative ways to capture the attention and loyalty of the customer. It is also a great way to build industry partners and view industry related trends.”
Retail Project Manager
"The setting was intimate which made the objectives of education and networking very effective. Congrats on a terrific inaugural event."
Senior Manager, Interactive Multichannel Experience
"I really enjoyed myself at the Summit and learned a great deal. I would definitely like to attend this event next year and plan to bring an additional member from my team. Many thanks for including me and delivering such a top notch event."
Senior Manager, Education Marketing
"Great opportunity to share ideas, learn top tier best practices, and network with industry leaders."
Director, Professional & Business Development
"Thank you so much for hosting a wonderful conference. It was so informative and also lots of fun. A quality experience all the way!"
Director of Sales and Marketing
"It is always good to be with peers and share new information as well as validate where you are and where you are going."
"My expectations were exceeded! The organization of the 3 days including the caliber of speakers, conference facility, networking opportunities and special outings...delivered more value than other conferences that I have attended...I would recommend this Summit to any retailer who wants to make Customer Experience a priority in their organization."
Customer Experience Development Specialist, AgriBusiness
"I hope to see you next year. Can’t wait for more stories."
Nebraska Furniture Mart
"The Summit exists to fill the question left out in so many other retail conferences, namely, ‘What does it take in an interconnected world to desire, achieve and replicate great customer service?’ The dialogues between the executives in attendance may vary but the quest is the sole focus. I’d highly recommend anyone with a regional or larger chain to attend and join the conversation.”
the Retail Doctor
"I especially enjoyed the diversity of the people I met, including big-box retailers, franchisees and smaller, regional chains. With savvy and experienced participants from places as far-flung as Zurich, Toronto, Anchorage and Atlanta -- and retailers selling everything from guns to chicken to high-end jewelry -- I felt like we had an excellent mix of perspectives. I learned a lot and made some great new contacts."
“Malled: My Unintentional Career in Retail”
“This is the kind of event where you can really get to know people...Attendees and visiting experts are high quality and truly interested in making meaningful connections. You will leave next year's event with a note pad full of ideas you can start using right away!”
Customer Experience Architect
"I had the opportunity to sit on the planning committee and also present at the 2011 Retail Customer Experience Executive Summit. I can speak first hand to the intense level of planning and work that went into ensuring the conference was packed with relevant, insightful and expertly delivered content. The conference hit all the key points surrounding how shifts in media, technology and human resources are impacting the consumer experience at retail."