August 13-14, 2013 | Hard Rock Hotel | San Diego

This unique event is an extraordinary opportunity for retailers to get together in a casual setting and learn from one another. The interactive sessions delve deep into topics that are on the minds of retailers today, and the Summit's format allows the collective wisdom "in the room" to be distilled into concrete, actionable ideas that retailers take home with them.
Lou Carbone
The Father of Customer Experience
Hailed as the thought leader who launched the customer experience movement, Lou is an expert in experience value creation. He has been a leader in the experience management revolution for over 20 years. He is the author of the 2004 best seller, Clued In: How to Keep Customers Coming Back Again & Again.
Clued In: How to Keep Customers Coming Back Again and Again
Jim Knight
Former Training & Development Executive | Hard Rock International
For more than two decades, Jim was head of Hard Rock International's School of Hard Rocks, where he was recognized by Training Magazine as leading one of the Top 125 training companies in the world.
Hard Rock
Kacy Cole | Tommy Bahama
Kacy Cole
Director of Consumer Marketing | Tommy Bahama
Kacy champions an integrated customer strategy across the Tommy Bahama organization. She boasts a track record of growing business through product management, integrated marketing and brand innovation.
Tommy Bahama
Amanda Collins
Amanda Collins
Flagship Customer Experience Manager - Events | AT&T
In her current role at the AT&T flagship location, Amanda piloted a brand events program which has been successful in showcasing the AT&T brand to customers in an interactive way.
Jeff Fromm
Executive Vice President | Barkley
Jeff has 25 years experience leading brand work including Hallmark, CITGO and Build-A-Bear Workshop. He is co-author of Marketing to Millennials: Reach The Largest and Most Influential Generation of Consumers Ever.
Marketing to Millenials
Asif Khan
Asif Khan
President | The Location Based Marketing Association
Asif has worked with companies as diverse as Limited Brands, IBM, Baxter Pharmaceuticals, Molson-Coors, Communispace, BestBuy, American Airlines, Cineplex Entertainment, ING Bank and Sears.
Megan Farrell Ragsdale
Director of Customer Experience | Sony
Megan leads a team of innovative, creative guest experience professionals whose work centers on delivering an easy and enjoyable experience that exceeds the expectations of Sony Store guests.
Micah Solomon
Author of High-Tech, High-Touch Customer Service
To quote Apple co-founder Steve Wozniak, “Micah Solomon conveys an up to the minute and deeply practical take on customer service, business success, and the twin importance of people and technology.”
 High-Tech, High-Touch Customer Service
Shelly Spritzer
Marketing Manager, Emerging and Wholesale Solutions | Sprint
Shelly works to create mobile experiences that transform the way we work and live -- unleashing the power of the most important screens in history to drive revenue, increase shopper loyalty and build brands.
Lindsay Wadelton
Lindsay Wadelton
Flagship Customer Experience Manager - Community | AT&T
Lindsay manages strategic community relationships and the AT&T flagship store’s overall customer experience. Previously, she led AT&T’s innovation lab store, helping bring the current best-of-the-brand experience to life.
2013 Registered Attendees (partial list)
Alberta Motor Association Arrow Electronics Behr Big 5 Sporting Goods ebay Fixtures Living
Hallmark Healthy Spot Lego Lexus of Orlando Mister Safety Shoes Mood Designer Fabrics
Northgate Market Newell Rubermaid Tillamook Tropitone Furniture Walgreens Westfield
Regular Registration
(until 8/12/2013)


Late/On-Site Registration
(after 8/12/2013)



Past Attendees (partial list) 




Association Partner 
Digital Screenmedia Association
The Location Based Marketing Association
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Retail Customer Experience Executive Summit | 13100 Eastpoint Park Blvd | Louisville, KY 40223 | Phone: 877-441-7545