RETAIL CUSTOMER EXPERIENCE EXECUTIVE SUMMIT
August 13-14, 2013 | Hard Rock Hotel | San Diego
This unique event is an extraordinary opportunity for retailers to get together in a casual setting and learn from one another. The interactive sessions delve deep into topics that are on the minds of retailers today, and the Summit's format allows the collective wisdom "in the room" to be distilled into concrete, actionable ideas that retailers take home with them.
presented by
Keynote Speakers
Lou Carbone
Founder & Chief Experience Officer | Experience Engineering, Inc.
Hailed as the thought leader who launched the customer experience movement, Lou Carbone is an expert in experience value creation. He has been a leader in the experience management revolution for over two decades. His 2004 best seller, Clued In: How to Keep Customers Coming Back Again & Again is a must read for anyone hoping to understand the discipline.
Jim Knight
Former Training & Development Executive | Hard Rock International A training and development veteran for 35-plus years, Jim Knight cut his teeth in the training field through the hospitality industry. He eventually became the head of the School of Hard Rocks, running point on all global training and development functions for Hard Rock International, where he was recognized by Training Magazine as representing one of the Top 125 training companies in the world.
