Listen to what previous attendees have to say about the Summit:
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"The Summit is fantastic! It challenges any business to investigate the current state of its customer service and promote new, innovative ways to capture the attention and loyalty of the customer. It is also a great way to build industry partners and view industry related trends." - Tim Williams, Retail Project Manager, Cabela's
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"The setting was intimate which made the objectives of education and networking very effective." - Chris Borek, Senior Manager, Interactive Multichannel Experience, Target
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"I really enjoyed myself at the Summit and learned a great deal. Many thanks for including me and delivering such a top notch event." - Dave Montgomery, Senior Manager, Education Marketing, Apple, Inc.
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"My expectations were exceeded! The organization of the 3 days including the caliber of speakers, conference facility, networking opportunities and special outings...delivered more value than other conferences that I have attended...I would recommend this Summit to any retailer who wants to make Customer Experience a priority in their organization." - Graham Lee, Customer Experience Development Specialist, UFA
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Meet this year's world-class retail educators:
Lou Carbone - "The Father of Customer Experience"
Carbone isn't just a thought leader, but a thought provoker. Hailed as being a one-of-a kind intellectual practitioner, his ability to blend the worlds of academia and 21st century business strategy keeps him on the cutting edge of customer experience management.
As the pioneer widely credited with launching the customer experience management and employee experience movement, he will teach your organization how to leverage the science of total experience management to deliver world class customer and employee experiences that create engaged and loyal customers and employees.
"I first met Lou Carbone 20 years ago and have seen his Experience Engineering concepts grow and develop. His ideas are so good that in every discussion and presentation I have heard on the topic, people walk away in amazement as to the simplicity yet power of his approach." - Al Dyon, former President, Allstate Motor Club
"This is truly revenue producing strategy. Carbone's experience management disciplines move brand positioning to a new level because brand is so much more than just the metal that sits on the showroom floor. When the customer experience is carefully designed and consistently delivered, that customer will repeat and refer. And that's revenue." - Larry Hice, National Sales and Service Manager, Buick Motor Division of General Motors
"Lou Carbone and his company awakened us to the experiential voice of the customer that we'd never considered before. Their work with us was pivotal to our #1 brand recognition today, and has been the catalyst for change and knowledge transfer at Avis." - Ronald Masini, former EVP Product Development Avis Rent-A-Car
Micah Solomon
Best-selling author Micah Solomon is known for his ability to transform business results and build true customer engagement and loyalty. Micah has been named by The Financial Post "The New Guru of Customer Service Excellence."
"Micah Solomon conveys an up-to-the-minute and deeply practical take on customer service, business success, and the twin importance of people and technology." - Steve Wozniak, Apple co-founder
"Micah is engaging and entertaining while providing specifics on what a client experiences when organizations implement strict rules and policies without a customer-first approach. You will leave with very practical ideas on how to improve your company's client experience." - Michele Livingston, Senior Vice President and Regional Retail Manager, Umpqua Bank
Read the complete speaker lineup.
